KVSHVL

Cancellation & Refund Policy.

This Cancellation & Refund Policy outlines the guidelines and procedures for cancellations, returns, and refunds for purchases made on our website. This policy is in compliance with the Consumer Protection Act, 2019, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

1. Cancellation Policy

1.1 Order Cancellation

• You may cancel an order within 24 hours of placing it, provided the order has not been shipped.
• To cancel an order, please contact our customer service team immediately via email or phone with your order number and a request for cancellation.
• Once an order has been shipped, it cannot be cancelled but may be eligible for return and refund as per our Return Policy.

1.2 Order Modification

• Requests for order modification (such as changing delivery address, payment method, or product quantity) must be made within 12 hours of placing the order.
• Modification requests are subject to approval and may not be guaranteed.

1.3 Cancellation by Seller We reserve the right to cancel orders under the following circumstances:

• The product is out of stock or unavailable
• We identify a pricing or description error
• We suspect fraudulent or unauthorized activity
• The order cannot be verified or validated

If we cancel your order, you will be notified by email, and a full refund will be processed within 7-10 business days.

1. Return Policy

2.1 Return Eligibility Products can be returned within 7 days from the date of delivery if:

• The product is damaged, defective, or has missing parts
• The product delivered is materially different from the description on the website
• The product delivered is not the item you ordered
• The product is found to be not as per the quality standards promised

2.2 Return Process To initiate a return:

1. Contact our customer service within 7 days of receiving your product
2. Provide your order number, product details, and reason for return
3. Share clear photographs of the product showing the issue (in case of damaged or defective items)
4. Our team will review your request and provide a return authorization if eligible
5. Pack the product in its original packaging with all accessories, user manuals, and free gifts (if any)
6. Use the return shipping label provided by us (if applicable)

2.3 Return Shipping

• For returns due to our error (wrong item, defective product), return shipping costs will be borne by us
• For returns due to customer preference, the customer may be responsible for return shipping costs

2.4 Condition of Returned Products Returned products must be:

• In unused condition (except in case of defective/damaged products)
• In original packaging with all tags intact
• Accompanied by the original invoice or receipt
• Complete with all accessories and free gifts that came with the product

1. Refund Policy

3.1 Refund Processing

• Refunds will be initiated within 3 business days after the returned product has been received and inspected
• Refund processing may take 7-10 business days to reflect in your account, depending on your payment method and banking channels

3.2 Refund Methods Refunds will be processed through the original payment method used for the purchase:

• Credit/Debit Card payments: Credited back to the original card
• Net Banking: Credited to the bank account used for the transaction
• UPI Transactions: Credited back to the originating UPI ID
• Digital Wallets: Credited back to the wallet account
• Cash on Delivery (COD): Bank transfer to the account details provided by you

3.3 Partial Refunds Partial refunds may be offered in the following cases:

• Only a portion of the order is being returned
• The product is returned without original packaging or missing accessories
• The product shows signs of use or damage caused by the customer

3.4 Non-Refundable Items The following items are not eligible for return or refund:

• Personalized or customized products
• Perishable goods
• Products with broken seals or packaging, unless defective
• Digital products or downloadable content
• Intimate wear, swimwear, and undergarments for hygiene reasons
• Any product specified as non-returnable in the product description

1. Cancellation of Services

4.1 Subscription Cancellation

• For subscription-based services, you may cancel your subscription at any time through your account settings
• Cancellations made before your next billing cycle will prevent future charges
• No partial refunds will be issued for the current billing period

4.2 Service Appointment Cancellation

• Service appointments may be rescheduled or cancelled at least 24 hours before the scheduled time without any penalty
• Late cancellations (less than 24 hours) may be subject to a cancellation fee of up to 25% of the service cost

1. Dispute Resolution

In case of any dispute regarding refunds or cancellations:

• Contact our customer service team first to seek resolution
• If the issue remains unresolved, you may file a complaint through the National Consumer Helpline (NCH) or the Consumer Protection Authority
• Disputes shall be subject to the jurisdiction of courts in India

1. Contact Information

For all cancellation, return, or refund requests, please contact us at:

Registered Company Address:
H.No. 2337, “Visava”, Swami Samarth Nagar,
Near Dattanagar, Kavilgaon, Nerur,
Kudal - 416520.
Taluka: Kudal.
District: Sindhudurg.
MH, India.

Customer Support Domestic Telephone No.:
+91 87796 32310

Customer Support Hours:
Monday to Saturday, 9:00 AM to 5:00 PM IST.

Customer Support Email Address:
kushaldsamant@gmail.com

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